Shipping policy
SHIPPING POLICY
Free shipping on every order.
Processing time. Orders are usually prepared within 2 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.
Delivery time. Once dispatched, orders arrive in about 7 business days on average. Delivery times are estimates, not guarantees, and can vary depending on destination, customs, carrier operations, public holidays and weather.
Tracking. You'll receive a tracking link by email as soon as your order ships. You can also follow your order from your account: https://shopify.com/74653630550/account/orders
Destinations. We ship to the countries shown at checkout. Any import duties or taxes charged by the destination country are the customer's responsibility, unless shown otherwise at checkout.
Address errors. Please check your shipping address before placing your order. If you spot a mistake, email support@stalkmaster.com right away; we can't guarantee changes once the order has been prepared.
Package shows delivered but not received? Check with neighbours or building reception, then contact the carrier and email support@stalkmaster.com. We'll help with the carrier investigation.
Damaged in transit? Email support@stalkmaster.com within 7 days of delivery with your order number and photos and we'll make it right.
Questions: support@stalkmaster.com
StalkMaster is operated by FUEGO CAPITAL LLC, 1309 Coffeen Ave Ste 1200, Sheridan, Wyoming 82801, United States.
RETURN & EXCHANGE POLICY
Free size exchange, worldwide. Ordered the wrong size? Send the item back and we'll ship the right size to you free of charge.
90-day field test. Wear your StalkMaster gear on real hunts for up to 90 days from delivery. If it doesn't hold up, we exchange it. The field test is an exchange guarantee, not a cash refund.
Lifetime warranty on seams and zips. If a seam comes apart or a zip breaks at any point in the life of the product, we replace the item. Please send a photo or short video of the issue.
Return shipping. Return shipping is paid by the customer. The replacement or new size ships to you free.
How to start an exchange or warranty claim
- Email support@stalkmaster.com with your order number and what you need (new size, field-test exchange or warranty replacement).
- We reply with the return address and instructions.
- Send the item back. As soon as it arrives and is checked, your replacement ships free.
Damaged, defective or wrong item received. Email support@stalkmaster.com as soon as possible with your order number, a description of the issue and photos. In this case we cover the cost of making it right: a replacement, or a refund if a replacement isn't available.
Different size for jacket and trousers. Reply to your order confirmation email with the sizes you want and we'll adjust it before it ships.
Your legal rights. This policy does not affect any rights you have under the consumer laws of your country, including any statutory right to cancel an online order within a set period.
Questions: support@stalkmaster.com
StalkMaster is operated by FUEGO CAPITAL LLC, 1309 Coffeen Ave Ste 1200, Sheridan, Wyoming 82801, United States.